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Returns & Cancellations

Rocket Signs stands behind all work 100%.  If there is ever anything that is keeping you from loving what you got, please let Rocket Signs know so that any problem can be fixed.

Because custom products are not restockable or reusable, it is not customary to issue refunds.  Repair, or replacement on defective material or problems with workmanship is offered instead.

If for any reason you are unhappy with a stock item, such as accessories or stock signs that haven't been customized, you can return those products for a complete refund minus shipping if returned within 15 days.  Return shipping will be paid by Rocket Signs only in the case of defective merchandise. All returns require an "return authorization number" from customer service and all returns must be received within 15 days of being issued a return authorization number.

Please notify Rocket Signs with problems with your order within a reasonable amount of time to ensure prompt handling. Within 5 days from delivery is best.

Please be 100% sure that you want or need what you are ordering, before you order it. Production begins very quickly and there is a very brief period of time where orders can be canceled without incurring charges for work that has already been completed. If you change your mind or need to make adjustments to the order you have recently placed after approving your proof, the best thing to do is to call in and speak to someone about it. If it's outside of our business hours, contact us online.