|Home | Customer Area | Design My Sign | Request a Design & Proof | FAQ | Contact|
Money-Back Deadline Guarantee
Rocket Signs has earned a reputation for speed, reliabilty and never, ever being late. It's why so many special events call on us year after year. Our customers know that we're going to come through and they won't be stuck with an order they can't use in the unlikely event that it doesn't go out on time.
The standard turnaround time for most products ordered through the website is a matter of hours, which is unheard of in the industry. However, the only way to have your order guaranteed to ship on or by a specific date is to request a "deadline guarantee certificate" when you get ready to order. You must receive the "deadline guarantee certificate" in writing from the sales department. You can ask for one prior to ordering either online or by phone. You will then be sent a confirmation that your order will be shipped in time to be received by your deadline. If it isn't shipped by that time, you will get a refund.
Orders backed up with a deadline guarantee certificate will be followed closely from beginning to end to ensure they ship out in time to get to you by your deadline. There is no extra charge to have your order guaranteed. If you are promised that you will have your order by a specific date and it doesn't ship out in time for you to receive it by that date, Rocket Signs will refund your money for the items you can't use.
To be eligible for a complete refund, all of the items included under the guarantee that you may have received must be returned to us in new, unused condition, within 10 days. To do this, please contact customer service and arrangements will be made to pick up the order at our expense.
Not all orders can be guaranteed. Delays that occur during shipping, including, but not limited to, weather delays, labor strikes, remote addresses and unusually high volume, are beyond our control and therefore we do not guarantee the order will be received by a certain date, only that the order will be shipped by a certain date using a day-definite and reliable shipping service. We reserve the right to upgrade you to a faster shipping method at our expense, if necessary. An order with a minor under-run that is shipped on time is considered a met obligation and not subject to the entire order being refunded although you will receive a refund for the shortage.
You may be wondering how many times Rocket Signs customers have had to send back their orders because they were not shipped by the guaranteed date. The answer is zero.
Rocket Signs is never late and we'll back it up 100%.